For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.
§ Payment in full is due on the date service begins. A $2 per visit late charge will be assessed to service that is not paid in advance.
§ There will be a $20 service charge for each returned check.
§ Unpaid service may be cancelled without notice, including prior to or during the service period.
§ Cancellation Charge Schedule effective (% applies to entire service period total):
o 0 - 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)
o 2 - 7 days prior to service: 20% of service total is due (equals an 80% refund)
o 8 days prior to service or more: No charge, refund in full.
§ Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled.
§ Piece of Mind is not responsible for wilted, dead or otherwise unhealthy plants. Piece of Mind will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable.
§ Piece of Mind is not responsible for damage to the home beyond the control of the Pet Sitter. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, the company will attempt to contact the customer and then the emergency contact before making a subjective decision on dealing with the problem. All repairs and related fees (including Special Service emergency service time and coordination fees) will be paid by the client, or fully reimbursed to Piece of Mind.
§ Piece of Mind is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter. Piece of Mind agrees to remain fully insured through PSA or a comparable entity, including optional Special Property Endorsement (protects against theft, breakage, etc as caused by an employee). Piece of Mind accepts no responsibility for security of the premises or loss if other individuals have access to a client’s home, or if the home is not properly secured.
§ At the time that service is booked, Owner will notify pet sitter of everyone who has been granted access to the home during the service period. All other individuals that visit the home will leave a log of their visit.
§ Piece of Mind is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract. Pet Owner agrees to secure home prior to leaving the premises. Piece of Mind will re-secure the home to the best of its ability at the end of each visit. While keys are in the possession of a Pet Sitter, they will be either on the Sitter’s physical person, or be properly stored at an undisclosed location. Piece of Mind subscribes to insurance coverage through PSA for lost key lock replacements.
§ Pet Owner must have legal rights to place the animals in the care of Pet Sitters, Kennels, and Veterinary Clinics. The Pet Sitter cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, accepted and signed by each rightful owner(s).
§ The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.
§ Pet Owner is responsible for pet-proofing house and yard, and the security fences/gates/latches. Piece of Mind will not be responsible for the safety of any pets and will also not be liable for the death, injury, disappearance, or legal consequences of any pet with unsupervised access to the outdoors.
§ Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit collar for walks or in case of emergencies, firmly affixed vaccination tags, leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse Piece of Mind within 14 days for all purchases made.
§ Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter, or other persons, by the Pet. Customer agrees to indemnify, hold harmless, and defend Piece of Mind, in the event of a claim by any person injured by the Pet.
§ It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis. Piece of Mind will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.
§ This contract to be permits Piece of Mind to accept all future telephone, online, mail or email reservations and provide service without additional signed legal considerations agreements.
§ In the event of personal emergency or illness of Pet Sitter, Client authorizes Pet Sitter to arrange for another qualified person to fulfill responsibilities of pet care.
§ Piece of Mind may use their discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or the Pet Sitter. If concerns prevent the Pet Sitter from continuing for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the Owner.
§ Piece of Mind agrees to provide agreed upon services in a manner that is trustworthy, caring and dependable. In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against the company and its employees, except those arising from negligence.
§ Piece of Mind has my permission to make a copy of my key(s) for emergency / backup purposes at their discretion.
§ Piece of Mind agrees to place an identifying code on my keys. My keys will not be marked with my name, address, or pet’s names. When not in use, my keys will be stored in a secure location by the pet sitter. My keys will be automatically retained by my pet sitter at the end of each service period. Piece of Mind has permission to provide my keys to any of its employees that will be providing me with Pet Sitting Service.
§ I understand that if I decide that if at any time I’d prefer to have my key returned at the last visit of my service, I will leave a note on the first day of service. I understand that the pet sitter will not be able to access my house again after the pet sitter has left the key, including in the case of emergencies or delays in my return. Key return at the last visit of service is free.
§ Piece of Mind is willing to exchange keys via mail. Each mailed key transfer is charged to the client at a rate of $ 3.00. Piece of Mind is willing to exchange keys via drop off or pick up. Each personal key transfer is charged to the client at a rate of $10.00 plus travel fees.
§ Client agrees to discuss any concerns with Piece of Mind within 24 hours of return after service.
§ This agreement is valid from the date signed, and replaces any prior Legal Considerations agreements. Client agrees to any future Piece of Mind term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on our website.
§ The owner states that he/she as read this agreement in its entirety and fully understands and accepts its terms and conditions.
Veterinary Release Agreement
§ In the event that any of my pets appears to be ill, injured, or at significant risk of experiencing a medical problem at the start of service or while in the care of Piece of Mind, I give permission to Piece of Mind to seek veterinary service from a veterinarian or a veterinary clinic. My preferred veterinary services are listed on each individual Pet Information Disclosure. Other veterinarians or emergency care clinics chosen by the pet sitter are acceptable.
§ I understand that efforts will be made to contact me regarding any treatments, illness, injury, or potential problems as soon as the condition is deemed not life threatening and/or contact is possible. I understand that Piece of Mind care providers work hard to prevent accidents and injuries, and that such problems may occur no matter how well a pet is cared for. I agree to allow Piece of Mind care providers to use their best judgment in handling these situations, and I understand that Piece of Mind and its staff assume no responsibility for the actions and decisions of the veterinary staff, the health, or death of my pet(s).
§ I will assume full responsibility for the payment and/or reimbursement for any and all veterinary services rendered, including but not limited to diagnosis, treatment, grooming, medical supplies, and boarding. Such payments will be made within 14 days of the initial incident. I also agree to be responsible for all fees assessed by Piece of Mind for emergency transportation, care, supervision, or hiring of emergency caregivers, and will pay such fees within 14 days of each incident.
§ I further authorize Piece of Mind and my primary veterinarian(s) to share all of the medical records of all of my animals with veterinary clinics in an emergency in the interest of providing the best care for my ill or injured animal(s).
§ This agreement is valid from the date below and grants permission for future veterinary care without the need for additional authorization each time Piece of Mind cares for one or more of my pets. I understand that this agreement applies to all of the pets within the care of Piece of Mind. In signing this contract, I agree that I have the sole authority to make health, medical, and financial decisions regarding the animals that will be scheduled to receive service.